Public Offer

Last updated: 2026-04-22

This document is a public offer (Art. 437 para. 2 of the Civil Code of the Russian Federation) addressed to individuals and legal entities that wish to receive UX audit, conversion audit or funnel audit services. Sending the form on this website with the consent checkbox ticked constitutes full and unconditional acceptance of this offer (acceptance — Art. 438 of the Civil Code).

1. Definitions

Contractor:
Золотов Никита Сергеевич, Самозанятый (НПД).
Customer:
An individual or a legal entity that accepted this offer.
Services:
UX audit, conversion audit, funnel audit and related consulting work the Contractor offers on this website.
Website:
https://uxzolotov.ru/.

2. Subject of the offer

The Contractor provides the Customer with consulting services aimed at identifying usability and conversion issues on the Customer's website or digital product and producing a prioritised list of recommendations. The specific scope of each engagement (deliverables, scenarios analysed, number of interviews, etc.) is agreed in writing (email, Telegram, or any other durable medium) separately for every order.

The free preliminary website review offered via the contact form is not a paid service and creates no financial obligations for either party until the parties agree on a paid engagement.

3. Order flow

  1. The Customer submits the form on the website with the consent checkbox ticked.
  2. The Contractor responds within 24–48 hours via the provided contact, clarifies the scope and proposes price, deadline and deliverables for the paid engagement.
  3. The parties confirm the scope, price and deadline in writing. This confirmation — together with this offer — forms the services contract.
  4. The Customer makes prepayment according to the agreed terms.
  5. The Contractor performs the services and delivers the result in the agreed format.

4. Price and payment

Prices for paid engagements are agreed individually depending on scope. The current price range and payment terms are communicated at step 2 of section 3 of this offer.

  • As the Contractor operates under a special tax regime, VAT is not charged.
  • Prices are quoted in Russian roubles unless agreed otherwise in writing.
  • Unless agreed otherwise, work begins after 100% prepayment for fixed-price engagements or after a written kick-off confirmation for hourly engagements.
  • The Contractor issues an electronic receipt (чек самозанятого) or invoice within 3 business days of payment.

5. Deadlines

Deadlines are agreed individually for every engagement. The default estimate is 5–15 business days from the moment of prepayment and receipt of all inputs from the Customer (access, analytics, recordings). If the Customer delays providing inputs, the deadline is extended by the duration of the delay.

6. Rights and obligations of the parties

The Contractor is obliged to:

  • Perform the services in good faith, applying professional experience;
  • Keep the Customer's materials and information confidential and not disclose them to third parties;
  • Deliver the result in the format and by the deadline agreed with the Customer;
  • Process the Customer's personal data in accordance with the Privacy Policy.

The Customer is obliged to:

  • Provide accurate and complete inputs needed for the work;
  • Pay the agreed price on time;
  • Not distribute the received deliverables to third parties without the Contractor's written consent, except for use within the Customer's organisation.

7. Intellectual property

Upon payment the Customer obtains a non-exclusive licence to use the delivered report and recommendations for the Customer's internal business purposes. Methodologies, templates and auxiliary materials of the Contractor remain the property of the Contractor.

8. Refunds and consumer rights

The Customer is entitled to refuse the services at any time by paying the Contractor the cost of the work actually performed up to the moment of refusal (Art. 32 of Federal Law No. 2300-1 "On Consumer Rights Protection" and Art. 782 of the Civil Code of the Russian Federation).

If the Contractor materially breaches the deadlines or delivers services of inadequate quality, the Customer may, at the Customer's choice: (a) demand free-of-charge fixing of defects within a reasonable period, (b) demand a corresponding reduction of the price, or (c) refuse the services and demand a refund of the amounts paid (Art. 28, 29 of Federal Law No. 2300-1).

Refund claims are submitted by email to the Contractor. The claim is reviewed and a response provided within 10 calendar days.

9. Limitation of liability

The Contractor's services are advisory in nature. The Contractor does not guarantee any particular increase in conversion, revenue or other business metrics, since the implementation of recommendations, the market context and actions of the Customer are outside the Contractor's control.

The Contractor's maximum aggregate liability under any engagement is limited to the amount paid by the Customer for that engagement, unless the contrary follows from mandatory law.

10. Force majeure

The parties are released from liability for failure or delay in performance caused by force majeure circumstances: natural disasters, acts of public authorities, war, terrorism, large-scale failures of Internet infrastructure, and other circumstances that are extraordinary and unavoidable under the conditions at hand.

11. Personal data

Processing of the Customer's personal data by the Contractor is governed by the Privacy Policy. Acceptance of this offer implies that the Customer is acquainted with the Privacy Policy.

12. Disputes

All disputes arising out of or in connection with this offer are settled through negotiation. The pre-trial claim procedure is mandatory: a claim must be reviewed within 30 calendar days of receipt. If no agreement is reached, the dispute is submitted to the competent court at the place of registration of the Contractor in accordance with the procedural law of the Russian Federation, unless mandatory consumer-protection rules provide otherwise.

13. Final provisions

The Contractor may amend this offer unilaterally by publishing the updated version at the same URL. The version in force is the one published on the date of acceptance of the offer by the Customer for the relevant engagement.

Matters not covered by this offer are governed by the applicable law of the Russian Federation.

14. Contractor details

Full name:
Золотов Никита Сергеевич
Legal status:
Самозанятый (НПД)
Email:
nikita@uxzolotov.ru
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